Refund policy

Updated: 02/04/2026.

Policy subject to change without prior notice. Only the policy during the purchase will be applied.

At Synchroni, we want you to feel confident in your purchase. This policy explains how returns, refunds, and warranties work for our devices and accessories.

Return Window

  • You may return eligible products within 30 days of delivery (“Return Period”).
  • Returns requested after 30 days will not be accepted.

What Can Be Returned

  • Devices: May be returned if in good condition, including lightly used devices.
  • Accessories (caps & electrodes): For hygiene reasons, accessories may only be returned if unused and in their original, unopened packaging.
  • Defective or damaged items: If your order arrives defective or damaged, we will provide a prepaid return shipping label and issue either a replacement or a full refund.

Return Process

  • Contact our support team at support@synchroni.co within 30 days of delivery.
  • Provide your order number and reason for return.
  • Once approved, you’ll receive return instructions.
  • Ship the product back. For non-defective returns, customers are responsible for return shipping costs.

Refunds

  • Refunds are issued to the original payment method once the return has been inspected.
  • A 10% restocking fee applies to opened or lightly used devices to cover inspection, testing, and repackaging.
  • Original shipping charges are non-refundable.

Warranty

  • All devices are covered by a one (1) year limited warranty against defects in materials and workmanship under normal use.
  • If a device becomes defective within one year, we will repair or replace it at no cost.
  • Warranty does not cover:
    • Misuse, neglect, accidents, or unauthorized modifications.
    • Normal wear and tear.
    • Used accessories (caps & electrodes), which cannot be returned or refunded.
  • Proof of purchase (order number) is required for warranty claims.

Legal Terms

  • Products returned without authorization may be refused or subject to additional processing fees.
  • This policy is governed by the laws of Ontario, Canada, without regard to conflict of law principles.
  • Synchroni reserves the right to update or amend this policy at any time. The version in effect at the time of purchase will apply.